Q: What brew methods do you recommend?
A: Assam tea is versatile and can be enjoyed in many ways. For the classic taste, we recommend brewing with freshly boiled water and steeping for 3–5 minutes. Assam is also excellent for strong milk tea, masala chai, and iced brews.
Q: Do you offer shipping outside India?
A: At the moment, we only ship within India. We are working to expand our reach in the future, but for now, AssamCup teas are available exclusively for domestic delivery.
Q: Do you offer gift options?
A: Yes. We provide curated gift boxes and custom assortments, perfect for special occasions, festivals, or corporate gifting. You can also include a personalized message with your order.
Q: What is your return policy?
A: If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. For hygiene and quality reasons, we are unable to accept returns of opened tea packages.
Q: Can I get an invoice for my order?
A: Yes, every order includes a GST invoice. You will receive a digital copy via email, and a printed invoice is included in your shipment.
Q: How should I store my tea?
A: Store your tea in an airtight container, away from direct sunlight, strong odors, and humidity. Proper storage ensures freshness and preserves the bold flavor of Assam tea.
Q: Do you offer Certified Organic and Fair Trade tea?
A: We work with trusted Assam gardens, some of which are Certified Organic and Fair Trade. These certifications are clearly mentioned on the respective product pages.
Q: How long does AssamCup tea stay fresh?
A: Our teas are packed to retain maximum freshness. If stored properly in an airtight container away from heat, light, and moisture, loose leaf tea can stay fresh for up to 12 months, while tea bags are best consumed within 6–8 months of purchase.